Our Mission
Clarity, trust, and expertise in every interaction
At Resin Processing Factory, we believe that excellent support is not just about solving problems — it is about building trust. Every customer who contacts us deserves a clear, respectful, and effective response.
We combine structured knowledge management with experienced human judgment to ensure that answers are accurate, current, and easy to act upon.
Our name — Midori (緑), meaning "green" in Japanese — reflects our commitment to growth, freshness, and a calm, measured approach to every challenge.
What We Stand For
Our Core Values
Accuracy
We verify every answer before it reaches a customer. Quality matters more than speed.
Respect
Every customer interaction is treated with patience, empathy, and professionalism.
Integrity
We handle data and communications with the utmost confidentiality and care.
Growth
We continuously improve our processes, knowledge base, and team capabilities.
Our Journey
Company History
Company Founded
Resin Processing Factory Co., Ltd. was established in Ikebukuro, Tokyo, with a team of 5 dedicated support specialists serving early-stage technology clients.
Knowledge Base Launched
We launched our first online help center with over 200 articles, reducing ticket volume by 35% in the first quarter.
Enterprise Division Opened
Expanded our services to enterprise clients across Japan, with dedicated account managers and SLA-backed support agreements.
ISO 27001 Certified
Achieved ISO 27001 certification for information security management, reinforcing our commitment to data protection and customer trust.
500+ Articles & Growing
Our knowledge base now covers over 500 articles across 12 product categories, serving thousands of customers each month.
Our People
The Team Behind the Support
Yuki Tanaka
Chief Executive Officer
Formerly at NTT East, 15+ years in customer operations and service design.Hiroko Matsuda
Head of Support
Specialist in escalation management and enterprise account relations.Kenji Shibuya
Technical Lead
Oversees all technical troubleshooting content and developer documentation.Akari Miyamoto
Content Manager
Manages our knowledge base, ensuring articles are accurate, current, and readable.